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Resume

Experience

Mar 2023 – Nov 2025

Sr. Delivery Manager, Firefly Enterprise 

Adobe

Sydney, Australia

  • Led a team of 10+ across APAC, achieving employee engagement scores of 91, above company average.

  • Managed a 15M USD portfolio, driving 10% year‑over‑year growth.

  • Led GenAI transformation programs that cut campaign time by 35% and doubled content throughput.
     

Sept 2017 – Feb 2023

Sr. Manager, Implementation Creative & Document Cloud

Adobe

Sydney, Australia

  • Led APAC implementation and onboarding team, delivering 95% project SLA and >90% CSAT.

  • ​Introduced scaled onboarding programs that tripled coverage across APAC.

  • Supported Sales and Renewals with technical input during deal cycles, contributing to >95% renewal rates

Jun 2009 – Aug 2017

Lead, Employee Experience Technologist

Adobe

Sydney, Australia & Noida, India

  • Served as APAC subject matter expert for technical infrastructure, ensuring 99% uptime across multiple sites.​

  • Increased team productivity by 25% by improving processes and reducing ticket backlog.​

  • Led critical infrastructure projects as single point of contact, delivering on time and on budget.​

  • Implemented IT asset and vendor management practices that cut hardware turnaround times by 30%.​

Education

June 2001 – May 2005

Anand Engineering College, Agra, India

Bachelor of Technology (B.Tech)

Uttar Pradesh Technical University

Skills

Strategic portfolio delivery

Service governance and quality

Stakeholder relationship management

Service governance and quality

Change and adoption enablement

Data analytics, dashboards, and automation tools

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